Tranquility

PAYMENT POLICY These Terms and Conditions deal with Bookings made either direct through Karma Chalets’ office or via the online BookNow booking facility through our Website www.karmachalets.com.au. For Bookings: • If the time between the dates of reservation and arrival is less than 30 days, full payment is required at the time the reservation is made; • For bookings made more than 30 days before arrival: o Deposit for first night’s stay is payable at the time the reservation is made; and o Balance payable 30 days before the arrival date.

PAYMENT POLICY These Terms and Conditions deal with Bookings made either direct through Karma Chalets’ office or via the online BookNow booking facility through our Website www.karmachalets.com.au. For these Bookings: • If the time between the dates of reservation and arrival is less than 30 days, full payment is required at the time the reservation is made; • For bookings made more than 30 days before arrival: o Deposit for first night’s stay is payable at the time the reservation is made; and o Balance payable 30 days before the arrival date.

CANCELLATION POLICY Cancellation by a Guest more than 30 days prior to arrival will result in a refund of any deposit paid less an administration charge of $50.00 A cancellation by a Guest within 30 days of arrival will result in a penalty of 100% of the booking amount and forfeiture by the Guest of amounts paid. If the vacancy created by the cancellation is subsequently fully filled (with a Booking value equivalent to the original Booking), and the replacement guest completes their full period of stay, a partial or full refund (which will depend on the value of the replacement booking) will be issued less an administration charge of $AU50.00. A cancellation by Karma Chalets of a Booking, as a result of non-payment by a Guest when requested to do so, will result in any deposit paid being forfeited and not refunded.

No Show will incur full payment

CHILDREN’S SAFETY & PRICING Our chalets may not be suitable for small children due to their construction style. Children are most welcome but parents will need to supervise them at all times. Stair guards are available upon request. Child prices are charged for children from 2 to 12 years of age inclusive.

CHECK IN ARRANGEMENTS Check in: 2.00pm to 5.30 pm or other hours by prior arrangement. Check out: 10:00am A late check in without prior arrangement or a late check out will incur an extra charge. Please note, for security reasons, ID will be required to be sighted prior to check-in.

Please read this information sheet immediately upon receiving it as it also contains our Terms & Conditions which will govern aspects of your stay at Karma Chalets. If you have any queries on its contents, please contact our Office immediately. GUEST CONTACT INFORMATION Karma Chalets requires 2 current methods by which the Guest can be contacted and this is usually their email address and telephone number. These are necessary in order for Karma Chalets: • To complete the Guest’s Booking and secure the Chalet for the Guest’s designated period of stay; and • To respond quickly to Guest enquiries and requests. Please note these contact points need to be readily accessible by the Guest including weekends should Karma Chalets need to communicate with the Guest. If the Guest believes it is necessary to provide the Guest’s place of work contact details, a private email address and telephone number is also required for out of work hours communications. PAYMENT POLICY These Terms and Conditions deal with Bookings made either direct through Karma Chalets’ office or via the online BookNow booking facility through our Website www.karmachalets.com.au. For these Bookings: • If the time between the dates of reservation and arrival is less than 30 days, full payment is required at the time the reservation is made; • For bookings made more than 30 days before arrival: o Deposit for first night’s stay is payable at the time the reservation is made; and o Balance payable 30 days before the arrival date. Karma Chalets accepts payment by credit card, debit card or bank transfer (BSB: 036-187 Account No: 344421) but does reserve the right to not accept credit or debit cards in certain circumstances and may insist that payment is made by bank transfer only. At the time of making the Booking, the Guest will be asked what method of payment they are using. If payment is to be by credit or debit card, the Guest is asked to provide their card’s details for the purposes of: • making the initial deposit of the first night’s stay; • paying the balance owing 30 days before arrival; • full payment at the time of Booking where the reservation is made within 30 days of the date of arrival; • payment of extra charges; and • confirming the Guest booking in is the person who made the payment by sighting the credit or debit card physically. The provision of this card information will be treated by Karma Chalets as the authority to charge the Guest’s credit or debit card at the time of Booking for the 1st night’s stay or the full value of the Booking if the time between booking and arrival is 30 days or less. Karma Chalets will contact the Guest 30 days before arrival to receive authorisation to charge the balance owing on the Booking using the same credit or debit card first used to obtain the deposit. If there is no response after 3 attempts by telephone and / or email to contact the Guest, the Booking will be cancelled immediately and the 1st night’s deposit will not be ref