Hillview Farmstay

HILLVIEW FARMSTAY TERMS AND CONDITIONS These Terms and Conditions are designed to inform all guests entering the property of Hillview Farmstay of the risk, rules, expectations, and procedures for the benefit of their stay and their personal safety. 1. DEFINITIONS 1.1. Hillview Farmstay – Ayleh Pty Ltd as trustee for Ayleh Family Trust trading as Hillview Farmstay located at 3241 Hume Highway Mount Adrah NSW 2729 with ABN number 57 729 449 480. 1.2. Accommodation – Cabin, Glamping Safari and Dome tent, Homestead 1.3. Activities –Any activity facilitated by Hillview Farmstay staff such as but not limited to: Animal Feeding, Buggy ride, tractor ride, Farm Tour, Treasure Hunt, Live Music sessions, Garden Tour. 1.4. Guest – Persons of any age entering Hillview Farmstay’s property for purposes in line with the products and services Hillview Farmstay offers. 1.5. Infant – Person aged 0 – 2 years 1.6. Child – Person aged 2 – 17 years 1.7. Adult – Person aged 18 and over 1.8. Group – Any group of guests at Hillview Farmstay with a group leader who has arranged the booking of either accommodation or activities or facilities on behalf of the group. These include but are not limited to schools, church camps and corporate workshops and family reunions. 1.9. Staff – Hillview Farmstay paid staff as well as volunteers employed by Hillview Farmstay 1.10. Credit – Any amount transferred from scheduled bookings that is kept in a Client Account by Hillview Farmstay to be used within a specified time, usually 12 months from date of issue unless otherwise specified. 1.11. Website – www.hillviewfarmstay.com.au is owned and operated by Hillview Farmstay. 2. BOOKING PROCESS INCLUDING CANCELLATION AND REFUNDS 2.1. Booking 2.1.1. A booking constitutes a reservation that is made for accommodation, activities, catering and other services. Bookings can be made through our website, by phone or in person. A booking has successfully been completed when a person has paid the full amount due for the accommodation or service from Hillview Farmstay and/or has received an email with confirmation of that booking, including receipt of payment. 2.1.2. By booking any accommodation, activities or services you agree to these terms and conditions. 2.1.3. By booking any accommodation, activities or services you agree to have your contact information passed along to relevant authorities for purposes of incident reporting, contact tracing or insurance purposes. 2.2. Refunds and Cancellation 2.2.1. Low season (not public holidays, school holidays or long weekends): (a) a full refund will be issued minus a $50 refund processing fee if guests cancel 7 days before arrival; (b) Guests will be charged the total price if cancellation occurs within 7 days of arrival. 2.2.2. High season (during public holidays, school holidays or long weekends): (a) a full refund will be issued minus a $50 refund processing fee if guests cancel 14 days before arrival; (b) Guests will be charged the total price if cancellation occurs within 14 days of arrival. 2.2.3. No shows for Accommodation, and Activity Bookings will be charged at the full rate. 2.2.4. Guests are able to request to modify their own bookings by calling 0421 922 788 or sending an email to info@hillviewfarmstay.com.au. Approval depends on availability. 2.3. Check in 2.3.1. Check in time for accommodation is 2pm. 2.3.2. Early arrival must be pre-arranged at least 48 hours before arrival by calling 0421 922 788 or sending an email to info@hillviewfarmstay.com.au. Approval depends on availability. 2.4. Checkout 2.4.1. Check out – Departure time at which accommodation must be vacated. Checkout time is 10am sharp. 2.4.2. Late check-outs can be requested the night before departure by calling 0421922788 and subject to availability. A charge of $50 per hour will be confirmed by management if a late check-out is approved. 3. Safety and Wellbeing 3.1. Animals including Animal Feeding Activity 3.1.1. Access to animals is provided for guest enjoyment and at the guest’s own risk. Animals can be unpredictable and it is necessary to remain alert around the animals, supervising your minors at all times, including at animal feeding times with Hillview Farmstay staff. 3.1.2. Crossing fences and gates into the animal paddocks is not permitted. 3.1.3. Hillview Farmstay animals are housed by fences that can be electric or barbed wire. Guests should exercise care around these fences and children should be supervised when in these areas. 3.1.4. Hillview Farmstay is committed to the safety and wellbeing of all animals in our care. All guests are required to treat animals with respect and to follow instructions given by staff and signage on how to interact with the animals onsite. 3.1.5. Children are not permitted to enter the animal feeding area without being under the constant supervision of an adult. An adult must be physically present with children beside or inside the enclosure to ensure the safe treatment of both children and animals. Assessment and acceptance of risk is required by parents before going on the animal feeding area by their children. 3.1.6. Any guest who engages in behaviour that involves the mistreatment of any of Hillview Farmstay animals may be restricted from involvement in animal related activities. Hillview Farmstay reserves the right to request any person to leave the property who engages in such behaviour. 3.1.7. Some dangerous animals/creatures you may encounter are snakes, spiders, monitor lizard, guana, etc. Interaction with any animal is entirely at the risk of the guest. 3.1.8. Animal feeding activity occurs daily at 8:30am and 4pm except on public holidays. However, the activity may be cancelled at any time due to bad weather or staff unavailability. 3.1.9. Assessment and acceptance of risk waiver must be completed before participating in the animal feeding activity. 3.2. Buggy Ride (side-by-side vehicle) 3.2.1. As per SafeWork NSW, all guests are required to wear a seatbelt at all times on a buggy ride. Seatbelts cannot protect your in every accident but in many cases a seat belt can reduce the risk of serious injury. 3.2.2. As per SafeWork NSW, at all times during the buggy ride no part of your body is to be outside of the buggy for any reason. At all times and you must hold onto the handgrips. 3.2.3. As per owners manual of the side-by-side vehicle, you are only allowed to go on the buggy ride if you are able to place both your feet flat on the floorboards while seated upright with your backs against the seatbacks. You also need to be tall enough for the seatbelt to fit properly and able to brace yourself with both feet firmly on the floor. 3.2.4. As per SafeWork NSW, at all times during the buggy ride you must wear a properly fitted helmet and eye protection 3.2.5. No one is allowed to ride in the middle of the bench seat. 3.2.6. All the doors on the vehicle are to be closed when the buggy is being operated. 3.2.7. No guest is allowed to leave buggy except for taking pictures at the lookout. 3.2.8. The buggy is to travel at a maximum speed of 10kph 3.2.9. Buggy ride activity runs for 30 mins and incurs a fee of $50 per trip. 3.2.10. A maximum of 4 people including our staff can ride in the buggy at any one trip. 3.2.11. The buggy ride can be a bumpy ride. The buggy drives along unpaved road and can hit bumps so guest take the ride at their own risk. Guests are responsible to determine if any existing condition (ie pregnancy) is suitable for a bumpy ride. 3.2.12. Assessment and acceptance of risk waiver must be completed before participating in the buggy ride. Children can only ride on the buggy if accompanied by their parent or legal guardian. 3.2.13. All operators of the buggy must possess a valid drivers license 3.2.14. Maximum vehicle load: Weight of driver (staff), passengers and cargo must not exceed 503kg 3.3. Swimming Pool 3.3.1. All children need to be supervised by their parents or legal guardians. Parents/legal guardians are never to take their eyes off their children in, on or around water. 3.3.1.1. Supervision means constant visual contact, not the occasional glance. 3.3.1.2. You must actively supervise children, even if they can swim. 3.3.1.3. Avoid all distractions, including using a phone . 3.3.1.4. Do not leave older children (under the age of 16) to supervise younger siblings. 3.3.1.5. Children under five must be within arms’ reach of their parent/legal guardian, and children under 10 must be clearly and constantly visible and directly accessible by their parent/legal guardian. 3.3.2. Adult guests also need to be aware of certain safety considerations. For example, if you have pre-existing medical conditions or physical limitations, make sure you consult your doctor before you jump into swimming and understand the possibility of any adverse reactions to medications you might be taking. 3.3.3. Do not run alongside the swimming pool. 3.3.4. No rough play. 3.3.5. Do not dive without proper supervision by an experienced swimmer. Diving should always be done at the deep end of the pool, and never at the shallow end or anywhere in between. It is not unusual for children to suffer head injuries or broken necks because they tend to overestimate the depth of the water, then crash headfirst into the ground. 3.3.6. Avoid going to the pool if you have the flu, open wounds, or warts. You do not want to infect other pool visitors. 3.3.7. Do not enter the pool if you are dirty. Always shower first. The pool is not your bathtub. 3.3.8. The pool is not a toilet. Please use the bathroom. 3.3.9. If you go to the pool with a toddler, make sure he or she is wearing waterproof swimming diapers. 3.3.10. Do not bring drinks or food in the swimming pool area 3.3.11. No littering in or around the pool area. 3.3.12. No pets are allowed in swimming pool area except if its a guide dog for a legally bli

Payment policy depends on the accommodation type booked. Please enter your check-in and check-out dates to see the policy.

Cancellation policy depends on the accommodation type booked. Please enter your check-in and check-out dates to see the policy.